RESOURCES

ClientConnect 2023, our inaugural peer-to-peer conference for human services organizations, was a resounding success! But if you missed out, don’t let that stop you from catching the next one. In […]

Why Data Mining Is a Double-Edge Sword for Social Services Drawing the right conclusions from client data in social services can be challenging. How do we mine data without drawing […]

Climate change is affecting human life economically and sociopolitically, and vulnerable populations often have little recourse to protect themselves from the elements. How should communities and homeless services agencies react […]

Protecting vulnerable clients’ data has never been more important, as cybersecurity attacks have proliferated and become increasingly easy to perform. What should health and human service organizations do to increase […]

Victim service providers help individuals and families fleeing domestic violence. However, providers face additional complexity when it comes to protecting their clients’ privacy, which makes coordinating services within the continuum […]

Many caseworkers endure verbal abuse from clients. There are many de-escalation techniques, some more effective than others. How should you deal with a verbally abusive client? It starts with understanding […]

We’ve heard a lot about congressional in-fighting over the US government’s debt ceiling, and social service providers are bracing themselves for another possible government shutdown. In this article, we explore […]

Case managers are what keeps social services running, and continuing education is essential to keep them up to date with emerging trends and best practices. There are many certifications and […]

ClientTalk is where our industry experts give you their best insights and best practices across the spectrum of social services. Below is part 2 a summary of the interview from […]

ClientTalk is where our industry experts give you their best insights and best practices across the spectrum of social services. In this episode, we talk with David Lewis, our head […]

The Continuum of Care Program provides social services to homeless populations, but what is it, exactly? How do continuums of care work? Learn more in this blog. Usually when people […]

New NOFOs, new resources, and new studies: There’s been a lot of new developments for continuums of care (CoC) over at HUD, and we’re here to show you the highlights […]

Do predictive analytics and AI have something to offer social service organizations? In this blog, we explore current and future implementations of AI and machine learning in social service delivery. […]

Refugee assistance in the United States is going to be even more necessary than before. But who gets what kind of assistance? Read on to learn more about ORR-funded assistance. […]

Why do data standards change? How much data collection is enough, and what are the current HUD data standards? In this article, we discuss all the above and the potential […]