Case workers and social workers experience burnout at a higher rate than most professions, on par with police officers, lawyers, healthcare workers, EMT workers, and other high-stress jobs. How can […]

It’s often said that the plural of anecdotes is not data. Perhaps a more nuanced take on the phrase could be: conclusions should not be drawn from anecdotes alone. Because, it turns out, anecdotes (i.e., self-reported individual data) are the primary kind of data we receive at client intake, whether for HMIS, domestic violence shelter, refugee services, etc. So there’s a sense in which it’s possible to derive useful data from multiple anecdotes.

The relationship between law enforcement and people experiencing behavioral crises or homelessness can be tense, sometimes escalating to the use of force and leaving root causes unaddressed. However, communities across […]

Case management for refugee services is an essential part of making sure these vulnerable populations can integrate into American society culturally, economically, and legally. Without effective case management, services are […]

ClientConnect 2023, our inaugural peer-to-peer conference for human services organizations, was a resounding success! But if you missed out, don’t let that stop you from catching the next one. In […]

ClientConnect 2023, our inaugural peer-to-peer conference for human services organizations, was a resounding success! But if you missed out, don’t let that stop you from catching the next one. In […]

ClientConnect 2023, our inaugural peer-to-peer conference for human services organizations, was a resounding success! But if you missed out, don’t let that stop you from catching the next one. In […]

Why Data Mining Is a Double-Edge Sword for Social Services Drawing the right conclusions from client data in social services can be challenging. How do we mine data without drawing […]

Climate change is affecting human life economically and sociopolitically, and vulnerable populations often have little recourse to protect themselves from the elements. How should communities and homeless services agencies react […]

Protecting vulnerable clients’ data has never been more important, as cybersecurity attacks have proliferated and become increasingly easy to perform. What should health and human service organizations do to increase […]

Victim service providers help individuals and families fleeing domestic violence. However, providers face additional complexity when it comes to protecting their clients’ privacy, which makes coordinating services within the continuum […]

Many caseworkers endure verbal abuse from clients. There are many de-escalation techniques, some more effective than others. How should you deal with a verbally abusive client? It starts with understanding […]

We’ve heard a lot about congressional in-fighting over the US government’s debt ceiling, and social service providers are bracing themselves for another possible government shutdown. In this article, we explore […]

Case managers are what keeps social services running, and continuing education is essential to keep them up to date with emerging trends and best practices. There are many certifications and […]

ClientTalk is where our industry experts give you their best insights and best practices across the spectrum of social services. Below is part 2 a summary of the interview from […]