ClientConnect 2023, our inaugural peer-to-peer conference for human services organizations, was a resounding success! But if you missed out, don’t let that stop you from catching the next one. In […]

Why Data Mining Is a Double-Edge Sword for Social Services Drawing the right conclusions from client data in social services can be challenging. How do we mine data without drawing […]

Climate change is affecting human life economically and sociopolitically, and vulnerable populations often have little recourse to protect themselves from the elements. How should communities and homeless services agencies react […]

Protecting vulnerable clients’ data has never been more important, as cybersecurity attacks have proliferated and become increasingly easy to perform. What should health and human service organizations do to increase […]

Victim service providers help individuals and families fleeing domestic violence. However, providers face additional complexity when it comes to protecting their clients’ privacy, which makes coordinating services within the continuum […]

Many caseworkers endure verbal abuse from clients. There are many de-escalation techniques, some more effective than others. How should you deal with a verbally abusive client? It starts with understanding […]

We’ve heard a lot about congressional in-fighting over the US government’s debt ceiling, and social service providers are bracing themselves for another possible government shutdown. In this article, we explore […]

Case managers are what keeps social services running, and continuing education is essential to keep them up to date with emerging trends and best practices. There are many certifications and […]

ClientTalk is where our industry experts give you their best insights and best practices across the spectrum of social services. Below is part 2 a summary of the interview from […]

ClientTalk is where our industry experts give you their best insights and best practices across the spectrum of social services. In this episode, we talk with David Lewis, our head […]

New NOFOs, new resources, and new studies: There’s been a lot of new developments for continuums of care (CoC) over at HUD, and we’re here to show you the highlights […]

Do predictive analytics and AI have something to offer social service organizations? In this blog, we explore current and future implementations of AI and machine learning in social service delivery. […]

Why do data standards change? How much data collection is enough, and what are the current HUD data standards? In this article, we discuss all the above and the potential […]

What's the difference between sheltered and unsheltered homelessness? What is the most common form of homelessness? Is couch surfing considered homelessness? Each of these questions and more are critical in understanding what we mean when we say a person is "experiencing homelessness".

ClientTalk is where our industry experts give you their best insights and best practices across the spectrum of social services. With storied careers and thoughtful points of view, the leaders here at Eccovia know about a lot more than compliance—because they’ve been where you are.