Data sheets
Performance and Features
products and services so you know exactly what we can do for your organization.
Making the Switch: Top Considerations for Adopting a New Case Management Solution
Security is rightfully top of mind in health and human services. We all care deeply about honoring the privacy
and confidentiality of the people we serve, so the number-one consideration for case management software
should always be the vendor’s security policies and features—and the architecture supporting it. You’ll need to
understand how the solution encrypts data...
Case Management
and Care Coordination
For more than two decades, Eccovia has played a critical role in helping community and government organizations across the country improve outcomes for their most vulnerable clients through case management software. Our ClientTrack platform represents one of the leading case management software solutions in the United States, helping health- and human-service organizations track, manage, and report on populations with complex needs.
Policy and Plan for HIPAA Compliance
All social- and health-service organizations bear the responsibility of safeguarding the sensitive, personally identifiable information of the people they serve. Whether working with individuals experiencing homelessness, providing and coordinating critical services to at-risk populations, or helping refugees build new lives, Eccovia’s ClientTrack helps you ensure that your data remain secure, private, and compliant with state and...
Case Management
for Workforce Development
To resolve information silos and achieve whole-person care, providers need a way to share patient information and make data-driven decisions. Client data needs to be secure, private, and easy to share with relevant parties. ClientTrack helps providers achieve improved care, better health outcomes, and reduced overall cost. Our highly flexible care coordination platform enables timely access to care for members of a community health neighborhood.
Platform for Food Delivery
In every community, there are people unable to meet their own dietary needs, and meeting those needs involves many moving parts, from identifying those who need the services to reporting and accountability. With so many different elements that must be managed, tracked, and followed up on, and with so much data that must be stored and retrieved for accountability purposes, it’s easy for an agency to be overwhelmed by the administrative minutiae.
Data Integration and Migration
ClientTrack brings the disparate provider elements of care management together, breaking down the silos separating different providers and enabling more comprehensive case management for vulnerable populations. By integrating industry standards with migration technologies, ClientTrack eases the sharing of patients’ health information between providers and parses legacy data into a modern database optimized for queries, reports, and data visualization.
Data Protection and Security
Eccovia’s network protection includes two-step authorization, network isolation, virtual networks, communication encryption, and site-to-site and point-to-site VPNs. All network protection begins with limiting physical access to the network environment, including physical security of Tier I assets.In health and human hervices (HHS) and anything touching on social services and personally identifiable information (PII), data privacy and security is always a top concern.
Document Management and Storage
Document management and storage (DMS) is among the most important features a case-management system can provide. DMS allows organizations to capture, track, store, and share documents (i.e., PDFs, word-processing files, digital images) connected to their clients. Files are stored in Azure, which is designed with geo-replication and flexibility to scale as needed. Data is stored with advanced threat protection and is encrypted at rest.
Comparable Database for Domestic Violence
ClientTrack’s intake workflows are intuitive and capture data required for standard HUD reports, and combined with its easy-to-use reporting tools, compliance and accountability are easier than ever. ClientTrack helps you free up time from data input and focus on what matters most—helping clients achieve their best outcomes. ClientTrack can also serve as a resource for housing management, case management, closed-loop service referrals, and more.
HMIS Solution
Eccovia has been at the forefront of the transition of homeless management information systems (HMISes) to person-centric systems, helping homelessness-service organizations identify and address the specific needs of those experiencing homelessness. Our team is headed by industry experts with many decades of collective experience in HMIS and HUD requirements, supporting continuums of care (CoCs) from rural, urban, and statewide implementations.
Refugee Resettlement
Providing life-changing refugee services is challenging. It involves immense amounts of data to provide effective case management, which tracks services and helps refugees begin new lives, processing that data into required reports for the Office of Refugee Resettlement (ORR). ClientTrack connects local and statewide refugee-service providers, empowering them to help refugees find a better path to self-sufficiency through client-centered case management.
Transforming Communities with Whole Person Care Coordination
Health and human services constitutes a complex system of programs aimed at improving the well-being of individuals and communities. For more than 20 years, Eccovia has played a critical role in helping community and government organizations across the country track, manage, and report on care for high-need individuals. Read this data sheet to learn how ClientTrack can help your organization ...
Designer Toolset
ClientTrack’s Designer Toolset is designed for administrators to configure their solution without coding. As organization and regulation needs change, administrators can easily adapt their ClientTrack solution with this toolset, which gives them the power to add functionality and features. As your needs change, ClientTrack will change right along with you.
Enterprise-Level Reporting
With a sophisticated set of
enterprise reporting features,
ClientTrack aligns case
management data and the
insights derived from it to drive
performance improvement and
yield better outcomes. In addition to our library of pre-built reports, which satisfy the most common
reporting needs, ClientTrack provides Data Explorer, an ad hoc query tool that
can run customized queries using criteria selected by the user.
Advanced Professional Services
Between our IT support, the in-app support
ticketing system, and the extendability
provided by the ClientTrack Designer Toolset,
Eccovia goes above and beyond to make
sure you have everything you need to get the
most out of your ClientTrack solution. But
sometimes, you need something more. That's
where Advanced Professional Services come in.
HMIS Administrator Services
Continuums of Care across the country rely on ClientTrack HMIS to help end
homelessness in their communities. ClientTrack enables CoCs to manage intakes,
perform assessments, and report on outcomes while collecting all Federal Partner
data. ClientTrack also provides the Data Management Tool set and training that
enable HMIS administrators to customize their system to meet their unique
requirements.
Single Sign-On
Have you ever forgotten a password? Everyone has, at
this point! After multiple frustrating attempts to login,
you finally give in and start the password reset process—a
tedious process that costs valuable time. And in the field of
health and human services, every second counts.
Single sign-on (SSO) helps prevent that problem. SSO is a
method of authentication where you can log in to multiple
related ...
Platform Services
You might not need a full-time employee to administer your ClientTrack® environment, or you might be an admin yourself with limited time and bandwidth to do all that needs doing. That’s why outsourcing your ClientTrack administration to our Platform Services team gives you more technical flexibility and organizational efficiency—all so you can serve people in need.
Care Coordination Platform for Behavioral Health
To resolve information silos and achieve whole-person care, providers need a way to share patient information and make data-driven decisions. Client data needs to be secure, private, and easy to share with relevant parties. ClientTrack helps providers achieve improved care, better health outcomes, and reduced overall cost. Our highly flexible care coordination platform enables timely access to care for members of a community health neighborhood.
Data Philosophy
At the core of Eccovia’s data management philosophy is the belief that data is not just information, but an extension of the individual. Within this philosophy, the question of data ownership transcends mere legalities and delves into the very essence of individual rights and autonomy. Eccovia firmly holds that acknowledging and upholding the rights of both the individual to their data and the organization serving as its custodian is an inviolable principle. The transformative...
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