Data sheets
Performance and Features
products and services so you know exactly what we can do for your organization.
Making the Switch: Top Considerations for Adopting a New Case Management Solution
Security is rightfully top of mind in health and human services. We all care deeply about honoring the privacy
and confidentiality of the people we serve, so the number-one consideration for case management software
should always be the vendor’s security policies and features—and the architecture supporting it. You’ll need to
understand how the solution encrypts data...
Case Management
and Care Coordination
For over 20 years, Eccovia has played a critical role in helping community and government organizations across the country improve outcomes for their most vulnerable through case management and data analyticssoftware. Our ClientTrack® platform represents one of the leading case management software solutions in the United States, helping health and social services organizations track, manage, and report on populations with...
Policy and Plan for HIPAA Compliance
All health and human services bear the responsibility of safeguarding the sensitive personal data of the people they serve. Whether working with individuals experiencing homelessness, providing critical services to at-risk populations, or helping refugees build new lives, Eccovia helps you ensure that your data remain secure, private, and compliant with state and federal law. In addition to internal company policy, for over 20 years, our ClientTrack case management...
Case Management
for Workforce Development
To resolve information silos and achieve whole-person care, providers need a way to share patient information and make data-driven decisions. Client data needs to be secure, private, and easy to share with relevant parties. ClientTrack helps providers achieve improved care, better health outcomes, and reduced overall cost. Our highly flexible care coordination platform enables timely access to care for members of a community health neighborhood.
Platform for Food Delivery
In every community, there are people unable to meet their own dietary needs, and meeting those needs involves many moving parts, from identifying those who need the services to reporting and accountability. With so many different elements that must be managed, tracked, and followed up on, and with so much data that must be stored and retrieved for accountability purposes, it’s easy for an agency to be overwhelmed by the administrative minutiae.
Data Integration and Migration
ClientTrack brings the disparate provider elements of care management together, breaking down the silos separating different providers and enabling more comprehensive case management for vulnerable populations. By integrating industry standards with migration technologies, ClientTrack eases the sharing of patients’ health information between providers and parses legacy data into a modern database optimized for queries, reports, and data visualization.
Data Protection and Security
Eccovia’s network protection includes two-step authorization, network isolation, virtual networks, communication encryption, and site-to-site and point-to-site VPNs. All network protection begins with limiting physical access to the network environment, including physical security of Tier I assets. In health and human hervices (HHS) and anything touching on social services and personally identifiable information (PII), data privacy and security is always a top concern.
Document Management and Storage
Document Management and Storage (DMS) is among the most important features a case management system can provide. DMS allows organizations to capture, track, store, and share documents (e.g. PDFs, word processing files, digital images) connected to their clients. Files are stored in Azure Blob storage, which is designed with geo-replication and flexibility to scale as needed. Data is stored with advanced threat protection and is encrypted at rest.
HMIS Comparable Database for Domestic Violence
With ClientTrack’s intuitive intake workflows designed to capture data required for standard HUD reports like CAPER and APR, combined with easy-to-use reporting tools, compliance and accountability are easier than ever. ClientTrack helps you free up time from data input and focus on what matters most—helping people recover and heal. ClientTrack can serve as a resource for housing management, case management, closed-loop...
HMIS Solution
Communities require the flexibility to adapt to new business needs, to scale and grow, and adapt to ever-changing requirements. Our HMIS gives your community a powerful, extensible platform built to grow. Our team brings together many years of practitioner experience, which informs every aspect of our solution. ClientTrack supports integration with third-party systems, enabling seamless data sharing and interoperability, with open APIs that allow for custom integrations.
Refugee Resettlement
Providing life-changing refugee services is challenging. It involves immense amounts of data to provide effective case management, which tracks services and helps refugees begin new lives, processing that data into required reports for the Office of Refugee Resettlement (ORR). ClientTrack connects local and statewide refugee-service providers, empowering them to help refugees find a better path to self-sufficiency through client-centered case management.
Transforming Communities with Whole Person Care Coordination
Health and human services constitutes a complex system of programs aimed at improving the well-being of individuals and communities. For more than 20 years, Eccovia has played a critical role in helping community and government organizations across the country track, manage, and report on care for high-need individuals. Read this data sheet to learn how ClientTrack can help your organization ...
Designer Toolset
ClientTrack’s Designer Toolset is designed for administrators to configure their solution without coding. As organization and regulation needs change, administrators can easily adapt their ClientTrack solution with this toolset, which gives them the power to add functionality and features. As your needs change, ClientTrack will change right along with you.
Bridging the Gap Between Public Safety and Social Services
Built for your unique needs. ClientTrack® unites public
safety and social services in
one highly secure platform.
Our software provides
a turnkey solution that
streamlines the workflow
during an encounter: Powerful Data
Privacy and Security
Tools, HIPAA Compliance, Ad Hoc Reporting, and Open API for RealTime Integrations
with Public Safety
Platforms
Advanced Professional Services
Between our IT support, the in-app support
ticketing system, and the extendability
provided by the ClientTrack Designer Toolset,
Eccovia goes above and beyond to make
sure you have everything you need to get the
most out of your ClientTrack solution. But
sometimes, you need something more. That's
where Advanced Professional Services come in.
HMIS Administrator Services
Continuums of Care across the country rely on ClientTrack HMIS to help end
homelessness in their communities. ClientTrack enables CoCs to manage intakes,
perform assessments, and report on outcomes while collecting all Federal Partner
data. ClientTrack also provides the Data Management Tool set and training that
enable HMIS administrators to customize their system to meet their unique
requirements.
Single Sign-On
Have you ever forgotten a password? Everyone has, at
this point! After multiple frustrating attempts to login,
you finally give in and start the password reset process—a
tedious process that costs valuable time. And in the field of
health and human services, every second counts.
Single sign-on (SSO) helps prevent that problem. SSO is a
method of authentication where you can log in to multiple
related ...
Advanced Analytics
Getting the Most out of Your Data. Every day, providers and agencies assess the needs of people they serve and appropriately manage and measure care and services for them. The data collected is critical for organizations to identify areas for improvement in both client outcomes and process improvement. In addition, organizations need a way to share this data with key stakeholders, funders, and partners in the community. Eccovia is pleased to offer our clients...
Care Coordination Platform for Behavioral Health
To resolve information silos and achieve whole-person care, providers need a way to share patient information and make data-driven decisions. Client data needs to be secure, private, and easy to share with relevant parties. ClientTrack helps providers achieve improved care, better health outcomes, and reduced overall cost. Our highly flexible care coordination platform enables timely access to care for members of a community health neighborhood.
Data Philosophy
At the core of Eccovia’s data management philosophy is the belief that data is not just information, but an extension of the individual. Within this philosophy, the question of data ownership transcends mere legalities and delves into the very essence of individual rights and autonomy. Eccovia firmly holds that acknowledging and upholding the rights of both the individual to their data and the organization serving as its custodian is an inviolable principle. The transformative...
ClientTrack API
An application
programming interface
(API) enables software
to talk to other
software. Through an
API, applications can
securely connect and
transfer information
automatically. APIs make
online purchases possible
by linking to bank accounts
and verifying identity; they
enable apps to provide
directions to businesses;
they connect your phone’s
weather app with data
from reliable sources—the
list goes on and on!
ClientTrack API enables you to...
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