Customizable Workflows

Workflows are at the core of case management work. Well-designed workflows can save countless hours and generate efficiency by ensuring the right data is captured at the right time. With ClientTrack’s customizable workflows, we work with you to create workflows that will optimize your work while giving you the flexibility to modify and create new workflows as needed.

What Sets Us Apart

Everything You Need

Translate complex business practices into simple end-user tasks
Set workflow variables to create adaptive workflows that can respond to user input
Create workflow paths that ensure the right information is captured in the format you need it
Take advantage of conditional logic to require only salient information
Adjust existing workflows as needed, or create new workflows to meet emerging business needs

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Leading Social Determinants of Health Software

Why Victim Service Providers Should Participate in Coordinated Entry

Victim service providers help individuals and families fleeing domestic violence. However, providers face additional complexity when it comes to protecting their clients’ privacy, which makes coordinating services within the continuum […]

How to Deal with Verbally Abusive Clients in Social Work

Many caseworkers endure verbal abuse from clients. There are many de-escalation techniques, some more effective than others. How should you deal with a verbally abusive client? It starts with understanding […]

ClientTalk Podcast

ClientTalk Episode 2 Summary, Part 1: Coordinated Entry for Caseworkers

ClientTalk is where our industry experts give you their best insights and best practices across the spectrum of social services. In this episode, we talk with David Lewis, our head […]

HUD News Highlights for Continuums of Care

HUD News Highlights for Continuums of Care

New NOFOs, new resources, and new studies: There’s been a lot of new developments for continuums of care (CoC) over at HUD, and we’re here to show you the highlights […]

Eccovia University

Introducing Eccovia University, a Learning and Development Platform for HHS Organizations

Health and human service organizations often get behind with learning and development. What if there were a solution specifically for this industry? Well, now there is a solution with Eccovia […]

Helping Teens Cultivate Resilience: Eccovia Sponsors Pivot Adventure

Eccovia is proud to sponsor Pivot Adventure, a nonprofit organization that provides outdoor recreational therapy to teens experiencing mental health challenges. We interviewed Katie Allred, co-founder and CFO of Pivot […]

Data You Need to Succeed in Case Management

Why do data standards change? How much data collection is enough, and what are the current HUD data standards? In this article, we discuss all the above and the potential […]

What Are the Different Types of Homelessness?

What's the difference between sheltered and unsheltered homelessness? What is the most common form of homelessness? Is couch surfing considered homelessness? Each of these questions and more are critical in understanding what we mean when we say a person is "experiencing homelessness".

ClientTalk Podcast

ClientTalk Episode 1: Driving Better Outcomes for Victim Service Providers

ClientTalk is where our industry experts give you their best insights and best practices across the spectrum of social services. With storied careers and thoughtful points of view, the leaders here at Eccovia know about a lot more than compliance—because they’ve been where you are.

What Is the Difference Between Victim Support and Victim Advocacy?

Victim service providers (VSPs) offer support and advocacy to individuals and families who have suffered domestic violence. Although similar, support and advocacy have distinctly different roles to play to ensure long-term success for victims.

HUD, HIPAA, and HMIS: What You Need to Know

Can homeless services utilize health data? The answer is yes—but only if they follow strict rules put forth by HUD and HIPAA for HMIS. Check out what these rules entail and what benefits come from following them.

What Homeless Services Should Expect This Summer

When summer comes, so do rising temperatures and blistering heat. For people experiencing homelessness, this change can be dangerous—even deadly. How can homeless services best prepare for the coming summer?

The Obstacles of Refugee Children

Being a child isn't always easy; neither is being a refugee. What about when you're both? Consider these unique obstacles refugee children face, as well as how we can better support them as they resettle.

Supporting Transgender Day of Visibility

Since 2009, March 31st marks Transgender Day of Visibility. Celebrated by LGBTQ+ communities across the globe, this day serves as a chance to honor progress that transgender individuals and groups have made. It also offers a chance to improve the ways social services address transgender...

The Mental Health of Social Workers

Did you know that over 60% of mental health professionals are social workers? The unique challenges that social workers face mean that they are also at higher risk of developing adverse mental health. Check out the state of mental health among social workers–and how to...

Four Ways to Support National Social Work Month

What is National Social Work Month? Check out more on the history–and importance–of social work, as well as five ways you can get involved today.

Women’s Health and HIV

HIV/AIDS impacts more than men who have sex with men. In fact, 23% of cases in the US occur in women. How can health and human service organizations better support these vulnerable populations? It starts with understanding the unique needs of women and HIV/AIDS care.

Setting Survivors Up For Success

How can VSPs best set survivors up for success? The path to healing from domestic violence may be difficult, but it doesn’t have to be lonely. Consider how and why VSPs are an integral part of this very healing.

Is My Comparable Database Secure?

For any VSP (Victim Service Provider), the top concern should always come down to security. This is for more than ensuring funding–it comes down to protecting the people in their care from those that would do them harm. But how secure is your comparable database?

7 Aspects of Successful VSP Case Management

Are you a Victim Service Provider? Then you should be aware of the signs of a successful comparable database for case management. It comes down to much more than simply following compliance for HUD–you need to make sure it has powerful management tools, a robust...

Should VSPs Switch to A Comparable Database?

As a victim service provider, you work with vulnerable populations and must ensure that their data is safe and secure. One way to make sure this happens? Integrating a comparable database into your organization.

10 Ways to Help Refugees This Season

How can we better support the refugees in our communities? With the holiday season just around the corner, consider our ten ideas on how to help out refugees in your area, from supporting local businesses to getting involved with resettlement agencies.

5 Signs of Strong Data Security

Data has never been more critical to the success of health and human services. It is also precious, and should be meeting the highest data security standards available. How can you know if your data privacy is up-to-par? Consider our five signs of strong data...

Why Domestic Violence Awareness Matters

Did you know that on average, nearly 20 people per minute experience physical abuse by an intimate partner in the United States? In the span of a year, this equates to over 10 million men and women. For Domestic Violence Awareness Month, consider these reasons...

Five Essentials of System Administration Services

How do you know your system administration service is up-to-par? It requires taking a look at how the service functions on a micro and macro level. Consider our five essential keys to a successful system administration service.

Homelessness Mental Health

Knowing the state of mental health among unhoused individuals is the first step in better advocating for change. Consider how mental health plays a role in issues surrounding homelessness, and how your organization can begin to work towards eradicating adverse mental health in your communities.

Care Coordination Services

Care coordination plans are the future of healthcare. By utilizing strategies that bring community resources together, health and human service providers can offer better, more comprehensive services that save costs while improving patient outcomes.

Where Health and Human Services Meet

Health and human service organizations are beginning to understand why working together is so important. By bridging the gaps of siloed care through whole person care, these organizations can successfully accomplish the "triple aim": improving the patient experience, improving health outcomes, and reducing the cost...

How Does Effective Case Management Look?

Health and human services are complex. They require case management systems that not only do the job but do it well. How can you be sure that your case management is at the standard you need? Consider these four elements: client intake and assessment, design...

businesswomen pointing business document during discussion at meeting of corporate showing the results of their successful teamwork.

Are You Getting The Most Out Of Reporting?

Reporting is an essential tool for non-profit and social service organizations. How do you know you are getting the most out of your reporting? Knowing what you need—as well as what is possible—is the first step in maximizing reporting potential.

Gay couple together visiting doctor. Homosexuality concept.

Ryan White And The Forefront of HIV Care

For over 30 years, Ryan White programs have led the nation in HIV care. Today, nearly half of all HIV-positive individuals in the US rely on Ryan White for their health needs. Organizations providing this care are comprehensive in their approach and focus on helping...

Building Community Through Care Coordination

July is Social Wellness Month, and central to health and wellness is a sense of community. How can health and human service organizations better foster this belongingness? It starts with care coordination that is focused on bringing services together.

women standing together

Domestic Violence in the Summer

As the summer months continue, experts warn of an uptick in domestic violence cases. Why does such violence increase during this warmer season? More importantly, what can your social service organization do to help?

Data Management

Four Aspects of Effective Data Management

Collecting, protecting, and analyzing your organization’s data is more important today than ever before. How do you know you have the most effective data management? Four key qualities of effective data usage—security, privacy, reliability, and resiliency—are critical to determining the answer.

What is Whole Person Care

Whole person care is gradually becoming more prevalent in the realm of health and human service organizations. But what exactly does it mean? Check out the definition and importance of whole person care, as well as how your organization can begin implementing it today.

man experiencing homelessness

Why HMIS Software Is Important

HMIS is a buzzword in the realm of homelessness agencies. But what does it exactly mean? And why is it important? In this blog post, we explore the specifics of HMIS and how a powerful case management solution can improve data, analysis, and services provided.

children eating lunch

3 Ways to Fight Child Hunger During Summer

With summer just around the corner, millions of children are about to lose their sole source of consistent nutrition: school lunch. What can your health and human service organization do to help push back against this hunger? We suggest three simple steps: inform, coordinate, and...

How One Non-Profit is Addressing Teen Mental Health

Did you know May is both Mental Health Awareness AND Teen Self-Esteem Month? Pivot Adventure, a non-profit in Utah, utilizes recreational therapy to provide affordable mental health courses for teenagers. Their unique approach is critical to the effectiveness of these social services.

What is Care Coordination

If you work in health and human services, chances are you have heard of “care coordination”. But what does it mean? And how is it related to case management? Read below to learn the definition of care coordination and discover how to implement it into...

Refugees in United States

Problems Refugees Face

Earlier this year, we discussed what refugee resettlement programs can expect in 2021. Many of these expectations have changed—despite big promises from the current administration, only 2,050 refugees have been admitted to the US during the 2020-21 fiscal year (Sep—Aug). What are the problems facing...

stressed woman working

Caring for the Whole Person

Americans experience some of the highest rates of stress in the world. Those in lower socio-economic brackets report even higher levels, and this can negatively impact their overall health. A whole person care approach can help health and human service organizations better address stress.

Building a Fairer, Healthier World Through Social Determinants of Health

This year’s theme for World Health Day is “Building a Fairer, Healthier World”. Key to accomplishing this goal is understanding—and addressing—social determinants of health. As more healthcare providers take a holistic approach to health, more individuals and communities will receive the care they need.

3 Signs You Need Better Case Management

Running a health and human services organization can be as challenging as it is rewarding. Often, case management processes—like entering data into spreadsheets, creating reports, and handling clientele growth—can slow down organization effectiveness. Be aware of the signs that show it may be time to...

Five Women Who Made History in Social Work

Did you know March is Women’s History Month and Social Work Month? Women have been and continue to be crucial to the work of health and human services organizations. Check out these five influential women who helped shape social work into what it is today.

The Case for Universal School Lunch

How can food and nutrition programs best combat child hunger? The COVID-19 pandemic has opened the path for one possible solution: universal school lunch. Advocates pushing for a long-term implementation cite the academic and health benefits of such programs.

Is Your Program Screening for Mental Health?

Have you been screened for mental health? Despite its growing prevalence, mental and behavioral health are not often screened by healthcare providers. However, implementing these screenings into health and human service organizations can have profoundly positive effects for individuals and families.

HMIS 2020 Data Standards Retrospective

In an earlier blog from 2019, we outlined HMIS Data Standards and how they were changing. Now the changes have been made and it is time to reflect.

Food Insecurity is Rising. Can SNAP Meet the Challenge?

Hunger in the United States is rising, and food and nutrition services are looking to the Supplemental Nutrition Assistance Program (SNAP) for help. As the new administration is challenging lawmakers to increase the financial support for SNAP, food programs are hoping to see an increase...

Filling Gaps in Cancer Treatment with Whole Person Care

What is the best treatment for cancer? While there may not be one simple answer, experts agree on the importance of a whole person care approach. Through social determinants of health, programs and organizations can better help cancer patients by providing the care that they...

Social Determinants of Health 101

Social determinants of health (SDoH) are becoming increasingly popular—and significant—to health and human services. The first step to incorporating SDoH in your own organizations and programs is to understand what SDoH means and how it is relevant to your work.

Aging In A Pandemic: How COVID-19 Is Impacting Elder Care

The challenges for aging services have become more apparent in the wake of COVID-19. Not only are older adults more at risk from coronavirus complications but they are also prone to compounding issues regarding food security, mental health, and isolation.

What Can Refugee Resettlement Programs Expect in 2021?

As the Biden Administration implements a historic limit of 125,000 refugees into the US, resettlement programs can expect new changes with their budget but should prepare for a more gradual shift in execution.

New Year, New Ideas: How to Add Innovation to Whole Person Care

Three fresh ideas in the sphere of coordinated care—digital technology, social prescribing, and national standardization—may be the innovations that programs need to better improve their impact.

How a Government Shutdown Could Affect Social Services

We’ve heard a lot about congressional in-fighting over the US government’s debt ceiling, and social service providers are bracing themselves for another possible government shutdown. In this article, we explore […]

Continuing Education for Case Managers

Case managers are what keeps social services running, and continuing education is essential to keep them up to date with emerging trends and best practices. There are many certifications and […]

ClientTalk Podcast

ClientTalk Episode 2 Summary, Part 2: Coordinated Entry for Caseworkers

ClientTalk is where our industry experts give you their best insights and best practices across the spectrum of social services. Below is part 2 a summary of the interview from […]

What Is a Continuum of Care?

The Continuum of Care Program provides social services to homeless populations, but what is it, exactly? How do continuums of care work? Learn more in this blog. Usually when people […]

Why We Should Embrace Giving Tuesday

Where did Giving Tuesday come from, and why should you and your organization care about it? While a new social movement to encourage generous donations during the holiday season, Giving […]

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