ClientConnect 2023

Reserve Your Spot*

*Space is limited and will be allocated to those who register first.

Learning Objectives and Topics

  • Navigating data-sharing agreements and other components of governance
  • Program performance and monitoring strategies
  • Data quality management strategies
  • ClientTrack’s Designer Toolset best practices
  • Identifying the data that drives outcomes and effective care coordination
  • Cross-sector collaboration strategies
  • Leveraging social determinants of health (SDoH) for holistic case management
  • 1115 Medicaid waivers and Medicaid billing for non-medical service organizations
  • Emerging tech, including machine learning and AI, and implications for the social and health services sector


Those with dietary restrictions can contact us with any unique needs not addressed in the menu below.

  • Assortment of steel-cut oatmeal, dried fruit, toasted nuts, spiced pumpkin seeds, brown sugar, honey (GF, VEG)
  • Sun-ripened whole and cut fruits and berries (GF, V)
  • Freshly-baked muffins, scones, and coffee cakes (D)
  • Churned butter, jams, preserves, and honey (D)
Mid-morning break:
  • Assorted snacks and beverages
  • Cauliflower potato leek soup (GF, VEG, D)
  • Field green salad (V)
  • Tomato wedge salad (VEG, D)
  • Frisée salad (V)
  • Roasted chicken breast (GF)
  • Grilled tavern steak (GF)
  • Cavatelli pasta (VEG, D)
  • Soccutash (GF, V)
  • Smoke, paprika-roasted herb tomatoes (GF, V)
*GF=gluten-free; VEG=vegan; D=dairy; V=vegetarian

Join Us on October 26, 2023

Eccovia’s focus is melding human-services expertise with innovative software and services. That’s why on October 26, 2023, we will host ClientConnect, our inaugural, peer-to-peer conference for social services in Philadelphia, right after NHSDC’s fall conference!

And the best part? It’s free to register!


Thursday, October 26, 2023
8:00 AM–4:30 PM, EDT


Symphony Ballroom
DoubleTree by Hilton, Center City
237 South Broad Street
Philadelphia, PA 19107


This is an in-person event for all organizations that use or are interested in learning how to fully leverage ClientTrack or ClientInsight, how to improve their management of client and outcome data, and what emerging best practices are improving community care coordination across the United States.

Presenters will include:

How Much

Registering is free, and breakfast and lunch will be provided for all dietary preferences! Transportation will be the responsibility of all attendees. (See “Lodging” and “Meals” sections for those details.)


Room-block discounts at the DoubleTree are available below!


Adjacent to the hotel, Park America will offer $15.00 discounted parking. Stickers will be provided at check-in.


Please send your questions to, or contact your Eccovia representative.

ClientConnect Agenda

Breaks will be provided during gaps between sessions.
TimeSessionLearning Objectives
8:00 AM–9:00 AMDoors open and registrationCollect your name tag, grab a bite from the continental breakfast, visit our booths, and mingle with your colleagues.
9:00 AM–9:15 AMDavid Lewis, VP of Strategy at Eccovia, and VP at NSHDC

“Community Care Coordination: Technology, Governance, and the Path to Better Outcomes”
Opening plenary session. ClientConnect 2023 introductions, including the webinar series, developing peer community, and future in-person conferences. Housekeeping items.
9:20 AM–10:20 AMCAMBA, a ClientTrack-empowered organization

“Navigating Complexity: CAMBA’s Model for Diverse Program Integration”
CAMBA is a complex organization with many varied social programs. Learn how they’re improving their community care coordination capabilities and the role that ClientTrack plays in delivering outcomes.
10:40 AM–11:40 AMICF

“Data Governance: Building Upon a Solid Foundation”
Learn what we mean by "data governance", why it's important, and what can happen when it doesn't exist. Learn the different components of data governance, who should be involved, and best practices for ensuring governance is the foundation from which all other work is done, so you can take those lessons back to your community to strengthen local data governance.
11:45 AM–12:45 PMEccovia’s Product Team

“The Eccovia Product Roadmap”
Eccovia utilizes a configurable, scalable suite of products and services for community care coordination that leverages innovative analytic solutions to improve individual outcomes and community well-being. Learn about Eccovia’s evolving product ecoystem, which will improve SDoH outcomes with heightened capabilities.
12:45 PM–1:30 PMLunch
1:30 PM–2:30 PMMetropolitan Alliance of Connected Communities, a ClientTrack-empowered organization

“Relationships and Relational Databases: An Ecosystems Approach to Data”
MACC provides administrative and development support to 57 member organizations. Learn how to leverage network relationships to collaborate in building good data practices, as well as how ecosystem networks can support diverse human service organizations.
2:45 PM–3:45 PMHealth Roads

“Maximizing Funding: Medicaid 1115 Waivers and Social Services Support”
Learn how to leverage benefits available under the 1115 waiver program, how to manage Medicaid-related needs within ClientTrack, strategies for non-medical organizations to improve access to medical resources, and how to bridge the gap between health and social services.
3:45 PM–4:00 PMDavid Lewis, VP of Strategy at Eccovia, and VP at NSHDC

“A Recipe for Change: Governance, Technology, and the Future of Case Management”
Closing remarks, housekeeping reminders, raffle winners announced. Eccovia staff will stick around to answer your lingering questions.