4 Ways Long-Term Care Services and Support Providers Can Use Technology to Put the Patient First


According to the Centers for Disease Control and Prevention, long-term care services providers serve roughly 8 million people in the U.S. As baby boomers continue to age, this number is likely to grow year over year. It’s increasingly important for providers to offer patient-centered care to meet the needs of the growing elderly population as well their caregivers. In the end, it often comes down to having the right tools and strategies in place to help clients. Here are four ways for long-term services and support providers to use technology to put the patient first:

1. A Complete Patient View

Without accurate and up-to-date patient data, it’s difficult for providers to care for individuals adequately. Organizations need a centralized data platform that records all patient information in one location. Because many patients deal with more than one organization during the course of their care, it’s crucial to integrate this information to provide the best quality care. An interoperable case management system, like ClientTrack, is ideal in this environment.  Providers appreciate having a single view of all patient activity within one connected system rather than dealing with siloed systems across care centers.

2. Personalized Care

Every patient is unique and requires specific care, whether that means therapy, medication or counseling. Putting the patient first requires providers to take an individualized approach to each person’s care. The right case management software enables providers to create a personalized care plan for each patient, including plans for treatment as well as progress tracking. The better the data organizations have about patients, the better able they are to customize their treatment plans for each individual. As Becker’s Hospital Review pointed out, this also involves communicating with patients on a one-to-one basis and creating relevant messaging for each person.

3. Revenue Cycle Management

Paying for services can be challenging for some patients, especially when it comes to dealing with insurance providers. One of the best ways to improve the patient experience is to have a high quality revenue cycle management strategy operating in the background. When organizations have the right systems in place, payments don’t need to be a burden for patients. Using electronic health record data, organizations can automatically populate codes for medical claims, submit claims for reimbursement, and manage the payer information flow.

4. User-friendly tools

One of the best ways to improve care for long-term services clients is to empower providers with great tools. When organizations have access to high-quality case management software, it is easier for them to provide the level of care their patients deserve. For example, when providers have access to mobile accessible tools, they are more likely to capture all of the crucial information about a patient. Great case management software also allows staff to easily schedule appointments and coordinate care with other providers. Most of all, the right tools give caregivers the ability to personalize the software to fit their needs, which creates more seamless experiences for staff and therefore for patients as well.

It’s important for long-term services organizations to adopt a patient-centered mindset. Not only do patients deserve great care and service, they will seek out organizations that provide these solutions, creating a win-win for clients and facilities.

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